We, as an on-line Seller, provide consumers making purchases through our Store the statutory guarantee which entitles them to make warranty claims against faulty goods, or goods that don’t look or work as advertised. he statutory guarantee DOES NOT cover commercial claims from Companies. The period for exercising the rights granted by this guarantee expires 24 months after the date of goods delivery or after the date a third party, indicated by you, other than the carrier / delivery company collected the goods, i.e. from the confirmed goods delivery date. In order to exercise the consumer rights under this guarantee, you need to provide us necessary claim information in any form, together with a detailed description of the defect / problem and a photocopy of the original receipt as the proof of purchase – please use our online claim form or simply prepare a letter of your own and send it:
– by post to the address:
Photon Entertainment sp. z o.o.
6 Gen. Gustawa Orlicz-Dreszera Street
– in an e-mail to: [email protected]
All warranty claims are processed within 14 days from the date of receipt of the goods by us – during this time we will inform you about the chosen method of processing your complaint.